BULLIED OUT OF AREA AND FINAL RESPONSE FROM THE RT HON FERYAL CLARK MP TO OUR COMPLAINT AND PALS CHASE FARM HOSPITAL ENFIELD

Below is the latest response from the Commissioner from North Central London CCG Enfield in respect of Elizabeth’s request for a CQC inspector to attend. I would agree with her request as the CTR is due to take place on the 17th May and this had been cancelled three times now. As you can see from the response from SA (Pals) and BM Head Nurse that they are totally ignoring my daughter and that of her family and just look at the degrading treatment we have had following Xmas Day. Certain others within the Trust, ie CEO, Chief Nurse and Medical Director should have responded to the complaint especially in light of their serious allegations against me but they remain silent and protected. Now this matter is being referred to PHSO via my MP. Enfield is an area where I have lived all my life which is not a bad area in itself but unfortunately we have encountered extensive bullying to the extent of Deprival of Medication Community Care (Irwin Mitchell) and DoLs – CoP slated them. It has ruined our lives and we are not alone. This has meant we have had to review our entire lives because of such bullying. Certain professionals under the NHS give the NHS a bad name and this is sad when there are many good professionals within NHS who possess kindness and compassion towards vulnerable people but not in my area re our experience. We cannot see any end in sight – every year I am battling court action after court action whether it be a tribunal or against me personally. It has made me ill. I have been taken to CoP, RcJ and other courts and treated like a criminal because I have exposed serious concerns within my local area and the CTR which was originally refused despite overwhelming evidence of conflict in opinion of diagnosis is now set to take place on Monday. Finally, Elizabeth has been appointed a specialist advocate. This CTR is meant to hear Elizabeth’s views and opinions and treat her fairly. What is the point of a CTR when certain professionals stick by their decisions which will mean our lives will be turned upside down and we have encountered arrogance and unaccountability as seen in the response by the Head Nurse. When you get labelled a vexatious complainant for the second time, having failed the first time, this shows they have plenty to hide and cover up but I have acquired the very latest files of most shocking content. I will do a separate blog on all of this plus even a You Tube video channel featuring our progress with everything as there are about to be major changes in our life which have come about because of the fact our lives have been turned upside down. Frequently, Elizabeth is phoning me. She is waiting for me to take her off the ward for the six hrs I am allowed but, whilst professionals state she is of risk to me and lie in reports for court purposes, they will not give overnight leave, which shows how ridiculous everything is. I have written to the RC of Suffolk Ward requesting overnight leave but no-one has responded to my request as Elizabeth wishes to go back home to her flat. The professionals cannot be bothered and are passing the buck and responsibility for a new team to even decide on an autism full assessment when Elizabeth had been promised this would be the case and she had been referred to Bethlem but instead it is planned to send her to a MH institution to a locked facility ie Priory Hemel Hempstead against her wishes.

https://psychiatricabuseuk.com/2021/03/06/cetr-cancelled/

https://psychiatricabuseuk.com/2021/03/04/cetr/

https://psychiatricabuseuk.com/2021/02/12/elizabeths-birthday-3/

ward/https://psychiatricabuseuk.com/2020/12/25/degrading-xmas-day-treatment-on-by-bed-management-at-chase-farm-hospital-enfield-suffolk-ward/

https://psychiatricabuseuk.com/2020/10/14/vexatious-complainant-by-amanda-pithouse-chief-nurse-and-mehdi-veisi-medical-director-behmhtnhs/

Yours sincerely

Susan Bevis

———- Original Message ———-
From: “ROBSON, Jon (NHS NORTH CENTRAL LONDON CCG)” < To: susan Bevis <susanb25
Date: 14 May 2021 at 11:39
Subject: RE: CETR LB CQC INSPECTOR CTR – L R E Bevis

Hi Susan, I had an auto response advising they will be in contact within 5 days (from Monday)

I will phone them and chase the outcome.

Many thanks

Jon.

———- Original Message ———-
From: Feryal Clark MP <feryal.clark.mp@parliament.uk>
To: susanb25Date: 14 May 2021 at 09:31

Dear Mrs Bevis, 

I have now received a copy of the letter BM, Head of Nursing for Enfield Mental Health Services, sent to you following your recent meeting with him.  

I hope you will understand that whilst I am not a medical professional, I have intervened on your behalf on a number of occasions by contacting the relevant stakeholders involved in the care and treatment of your daughter Elizabeth. I have tried to ensure your voice is heard in the assessment of your daughter’s mental and physical health requirements. 

Whilst I acknowledge and appreciate that your views may not align with that of the social care and mental health services, I believe the attached letter is definitive in addressing your concerns.

This letter is written by medical professionals who care for Elizabeth in the medical institution Elizabeth is currently at. I trust this assessment has taken into consideration Elizabeth’s needs and views, and confirms Elizabeth is receiving the appropriate care and support.

With regards to your request for a referral to the Parliamentary and Health Service Ombudsman (PHSO), you will need to fill and sign the attached complaint form before I can sign it for you. My signature is the referral and, once I have signed the form, you are required to send the form to PHSO. 

I hope I have been able to clarify my position. Should you have any questions or require further assistance, please let me know. 

Yours sincerely, 

Feryal Clark
Member of Parliament for Enfield North 


Westminster Office
House of Commons
London
SW1A 0AA
Tel: 0207 219 6607

From: SA (BARNET, ENFIELD AND HARINGEY MENTAL HEALTH NHS TRUST)”
To: Susan Bevis <susanb25
Cc: BM (BARNET, ENFIELD AND HARINGEY MENTAL HEALTH NHS TRUST)” Date: 13 May 2021 at 15:08
Subject: Reference: 9409

Dear Ms Bevis

Please accept my sincere apologies for the length of time it has taken for me to get back to you.

Having reviewed your outstanding concerns with the original response sent to you by Mr BM, it has been concluded that we will be unable to provide any further investigation. 

This is due to having exhausted the information available to us which were used as evidence to provide you with our initial response. Another response from us would be repeating what has already been detailed in our last letter.

Once again I am sorry that you had cause to raise concerns about the care and treatment provided to you by the Trust and I appreciate that this is not the desired outcome.

As we are unable to offer any further response on your concerns around your outcome letter it is well within your right to approach the Parliamentary Health Service Ombudsman to take this further. They can be contacted via email at: phso.enquiries@ombudsman.org.uk and telephone on: 0345 015 4033 or by post, The Parliamentary and Health Service Ombudsman, Millbank Tower, Millbank, London SW1P 4QP. 

Thank you for your patience in this matter.

SA

Patient Experience Manager

T: 020 8702 4700

Barnet, Enfield and Haringey Mental Health NHS Trust, Ivy House, Chase Farm Hospital, EN2 8JL

Please note my working hours and days are 8am-6pm, Monday- Thursday

Barnet, Enfield and Haringey See the source image

Mental Health NHS Trust

A University Teaching Trust

Barnet Enfield and Haringey Mental Health Trust

P2 (Old Audiology)

Hospital

St Ann’s Road

London, N15 3TH

Tel:  020 8702 4700

Email beh tr.patient.experience@nhs.net

Our Ref: 9409

2048 Private & Confidential                        

Ms Susan Bevis

P2 (Old Audiology)

Sent via email to:

susanb25

28th April 2021

Dear Ms Bevis

Re: Local Resolution Meeting via Microsoft  Teams on 22nd March 2021.

It was good to meet with you and GH along with Mr SA, Patient Experience Manager to discuss your concerns. I am sorry that you have experienced a variety of difficulties regarding the service provided to your daughter by Barnet Enfield and Haringey (BEH) Mental Health Trust and for the delay in providing this letter.     Our experience has been appalling and upsetting to the point we are looking to move to another area.  We have been advised that no way would we be treated in this most ruthless manner in other locations by other professionals which is reassuring.

As mentioned at the meeting, I advised that I will be contacting your daughter’s medical team in order to respond to the concerns you have regarding her care and treatment and I am now able to respond below.  You have completely failed to respond satisfactorily to my complaint.  We are deeply concerned about the wellbeing, physical health and safety of my daughter which we feel is being neglected.  There seems to be lack of communication, lack of insight and understanding towards my daughter who is being treated as a MH patient and denied assessments.  There is discrimination and dismissal of what she feels is her condition which is confirmed throughout the files going back to the very beginning by lots of other doctors.

Autism Assessment

I have been advised by the medical team that they have considered Autism assessment but felt your daughter’s current treatment is appropriate.   I will be passing your comments on to Mencap and National Autistic Society as well as the British Institute of Human Rights.   My daughter’s treatment is far from appropriate.   I note you keep referring to “the medical team” when it is you have responsibility as Head of Nursing.

They reported that your daughter is doing really well and as a result a rehabilitation placement has been identified for her and she has been accepted.    I have not seen my daughter every single day but have received many distressing calls from her as she is trapped by your hospital because staff persist in writing report after report containing error and untruthful statements.  As Elizabeth has sensory issues she finds the noise on Suffolk ward unbearable.  She states she does not feel well physically and wants to come home and go back to her flat.   I requested a Level 3 OT sensory assessment to be carried out some time ago.  She sees her “care” on Suffolk ward as punishment.  Punishment for an incident where she called at her GP Surgery wanting an MRI scan which was refused and it is wrongly recorded she caused a lot of damage because when I called at the GP surgery to offer to pay for such damage I was told there was none by the manager so why are lies written in the medical files.   Why hasn’t the Level 3 OT assessment been done –  This shows you are not meeting my daughter’s needs.

I understand that she has not been transferred to the placement centre as you had insisted on a Care Treatment Review CVTR before the transfer takes place.  I Am also aware that there has been postponement of the CTR on three different occasions as you were unable to attend for various reasons?????   Please note that your daughter’s new team at the rehabilitation placement will also be able to consider an autism assessment if they feel it is needed.   Please kindly note that my daughter does not wish to go and that is the point of the CTR.

The environment of the acute ward/PICUS are not peaceful environment for my daughter to get well in.  She has been sent all over the place three times and this was discussed at the CTR which took place without Elizabeth and criticised highly.  What kind of treatment is this?  My daughter has been treated like dirt so have we as a family.  Please be advised the CTR was first of all refused by Commissioner then Mencap and NAS got involved.   The CTR was a shambles because it was not organised properly.  It had nothing to do with ME not being able to attend as I was available on every occasion to attend.  The reason the CTR was cancelled three times, as explained at the meeting to you and S,  was because there was no Advocate to prepare my daughter for this meeting beforehand where for once she will be heard and listened to fairly.   In fact, the Chair of the most recent CTR said that the whole thing stunk and he called a halt to the meeting and this was adjourned until 17th May.

It has already been attempted to send Elizabeth to a locked rehab by Elysium in London.  Please explain???  

It was also attempted to send my daughter away to Priory Darlington on Xmas Day as a bed had been found hadn’t it according to my solicitor?  Please see below and these referrals were made by nursing staff/night bed management for which I have their names and every detail in the files. 

St Andrews & Huntercombe – Full Cannot accommodate  
Cygnet Woking – full, Cygnet Brierly – full, Cygnet Beckton – declined Cygnet Appletree – declined    
Priory Nottingham – no seclusion Priory Darlington St Ann’s Sunflower Ward  
Southern Hill PICU – no beds Elysium Bromley Road Locked Rehab AND NOW PRIORY HEMEL HEMPSTEAD IS PLANNED

Suffolk ward is in breach of the Equality Act and Human Rights Act.  At £3000+ a week the environment is unsuitable, unbearably noisy and not providing correct therapy that my daughter needs as, according to Elysium, Elizabeth has gone into detail during her admission about the serious abuse at Moti Villa which was non consensual.  She also mentioned  the very first incident of abuse she had suffered.   Therefore, her diagnosis that Dr Bob Johnson stated along with Dr Mukherjee of Chase Farm Hospital and private MH professionals is absolutely correct re complex PTSD.

Hormonal Imbalance

Whilst I appreciate your concerns regarding Hormonal imbalance, recent blood test has not identified any hormonal imbalance.  Nonetheless the team will continue to do regular tests regarding this.

You cannot possibly appreciate.  Elizabeth appears to be going through early menopause.  She is stated  as having a hormone imbalance by Cygnet which is mentioned in Cygnet’s most recent files.  At a previous Tribunal it was suggested a hormone clinic referral.  Please therefore make this referral to a hormone clinic.    You are dismissing the fact I have Endocrinology Reports stating PCOS and insulin resistance.  E;lizabeth scored Mews Score 2 and has excessive saliva and is reported as being high risk of mortality and choking.  I want confirmation that in your records do not state DNR.  Please confirm.  I am so concerned at your dismissiveness of my daughter’s physical health that I am referring matters to external sources as I feel my daughter’s physical health is being severely neglected and her life is at risk.

MRI Scan

I have been informed that your daughter had an MRI in the past and nothing was identified as being a problem. I have again asked for this to be investigated and the medical team do not feel she currently requires an MRI scan. I am sorry that this might not be your desired outcome.

In fact the MRI scan was cancelled due to my daughter being moved from Cygnet back to Suffolk Ward.  This was scheduled for 3rd July 2020 so please therefore arrange for another MRI scan to be carried out without further delay, bearing in mind I have file records that state she has a tumour that needs regular monitoring.  

PTSD 

Upon enquiring from the medical team regarding complex PTSD I have uncovered that the team is of the opinion that your daughter does not have complex PTSD.   

Your comments show lack of insight due by not reading file records as not only is there an extensive report by Dr Bob Johnson on complex PTSD but also Clinical Psychologist Dr Mukerjee identified complex PTSD as well as LD plus private MH professionals.

Direct payments

As your daughter is being discharged to a Rehabilitation placement, direct payments for activities will not be required.

Please note:  It is not my daughter’s wish to go to a locked rehabilitation placement. It is her sister’s wedding this year for which she has been asked to be bridesmaid.  Why are you forcing her to go to another locked ward against her wishes?   How many locked wards must she be sent to when absolutely nothing provided has worked.  Such a locked ward was Cambian in Wales and Elizabeth did not benefit from this at all.    It is her wish to go back to her flat with care and support in place. In Elysium’s files it is stated that she wants to go to a care farm and to be nearer to the rest of the family.  There are plenty of witnesses and written evidence documented in recent files by Elysium.   If Elizabeth is ignored due to CMRHT providing no care in place in the community, then Chase Farm Hospital are in breach of the Human Rights Act and Equality Act.   She is unhappy at Chase Farm Hospital and wishes to be discharged back home and I have both written and verbal evidence to prove it.   Both Chase Farm Hospital and CMHRT are in breach of Art 3 and Art 8 of the HRA in respect of the most degrading treatment we have ever encountered on Xmas Day when it was planned, without any communication to move her to Priory, Darlington as a bed had been found on Xmas Eve, according to my solicitor.    Whilst I was accused of non- social distancing on Xmas Day please provide evidence by way of CCTV camera.  I would point out that certain staff have not worn masks yet this is an Amber categorised ward and therefore in breach of Government guidelines.

Side effects

I have been informed by the team that they discuss side effects weekly and that your daughter has not expressed any concerns about the side effects of the medications that she is on. The team will continue to engage with her about side effects on a weekly basis and will also continue to encourage her to discuss with them should she have any concerns arising in future.

Elizabeth is most certainly suffering side effects from the current medication and constant skin irritation.   She has excessive saliva, is documented as being at risk of choking and high risk of mortality and I have all of this evidence in writing by way of recent file reports (Mews Score 2).   As for Elizabeth’s own complaint answered on behalf of KS by J. I have sent this to the Rt Hon Feryal Clark MP who is chasing up the outcome of my complaint addressed to CEO Jinjer Kandola from one year ago and still outstanding and, unfortunately, bearing in mind the most recent files, there are even further concerns that need addressing.   

Finally, regarding the lost items on Suffolk Ward, M KSK, Ward Manager contacted your daughter on the ward and your daughter confirmed that the lost items are a pair of thermal clothing top and bottom. Ms K will have a further look into this and if not found, she will consider the options for resolution.

The lost items that went missing back in February this year amount to £35 roughly, including my brand new tuppaware Birthday cake container.   I would appreciate reimbursement in the circumstances.  Nothing has been done about it to date.

I would like to hope that moving forward, your experience from using our services will improve and again.

Whilst your services are rated good by the CQC my severe concerns for my daughter’s health and wellbeing under Chase Farm Hospital are very justified and I have acquired all of the most recent files. 

 I would like to sincerely thank you for bringing these matters to my attention. However, I have highlighted a culture of bullying and unaccountability and arrogance within Chase Farm Hospital and under Barnet Enfield and Haringey MH Trust that seems to go right up to senior level within the Trust involving the Medical Director and Chief Nurse.  You have not even mentioned the letters I showed you where I have been labelled as a vexatious complainant and this is not the first time so please explain why you have chosen to ignore one of the main points of my complaint.   

Therefore, I am not satisfied with your response one bit especially when my daughter’s life is at risk because her physical health is being neglected and ignored I am going to ensure that my complaint is looked at independently as your response is reflective of many other similar dismissive responses excusing and dismissing matters where there are grave health and safety concerns which need to be drawn to the attention of external sources, especially when my daughter’s life has/is being put at risk.  Therefore, since you are the Head of Nursing I want my daughter to have all the necessary referrals to an Endocrinologist and Neurologist without further delay and as you are the Head of Nursing, you have sole responsibility if anything happens to my daughter because you are relying solely on the advice of a medical team who are in breach of health and safety and are neglecting serious concerns regarding my daughter’s physical health and you have clearly not done your own research into such matters.

Yours sincerely

BM

Enfield Mental Health Division Head of Nursing

Amended by Susan Bevis (Mother, Nearest Relative, POA and McKenzie Friend)

———- Original Message ———-
From: “ROBSON, Jon (NHS NORTH CENTRAL LONDON CCG)” < To: susan Bevis <susanb25
Date: 14 May 2021 at 11:39
Subject: RE: CETR LB CQC INSPECTOR CTR – L R E Bevis

Hi Susan, I had an auto response advising they will be in contact within 5 days (from Monday)

I will phone them and chase the outcome.

Many thanks

Jon.

———- Original Message ———-
From: Feryal Clark MP <feryal.clark.mp@parliament.uk>
To: susanb25Date: 14 May 2021 at 09:31

Dear Mrs Bevis, 

I have now received a copy of the letter BM, Head of Nursing for Enfield Mental Health Services, sent to you following your recent meeting with him.  

I hope you will understand that whilst I am not a medical professional, I have intervened on your behalf on a number of occasions by contacting the relevant stakeholders involved in the care and treatment of your daughter Elizabeth. I have tried to ensure your voice is heard in the assessment of your daughter’s mental and physical health requirements. 

Whilst I acknowledge and appreciate that your views may not align with that of the social care and mental health services, I believe the attached letter is definitive in addressing your concerns.

This letter is written by medical professionals who care for Elizabeth in the medical institution Elizabeth is currently at. I trust this assessment has taken into consideration Elizabeth’s needs and views, and confirms Elizabeth is receiving the appropriate care and support.

With regards to your request for a referral to the Parliamentary and Health Service Ombudsman (PHSO), you will need to fill and sign the attached complaint form before I can sign it for you. My signature is the referral and, once I have signed the form, you are required to send the form to PHSO. 

I hope I have been able to clarify my position. Should you have any questions or require further assistance, please let me know. 

Yours sincerely, 

Feryal Clark
Member of Parliament for Enfield North 


Westminster Office
House of Commons
London
SW1A 0AA
Tel: 0207 219 6607

From: SA (BARNET, ENFIELD AND HARINGEY MENTAL HEALTH NHS TRUST)”
To: Susan Bevis <susanb25
Cc: BM (BARNET, ENFIELD AND HARINGEY MENTAL HEALTH NHS TRUST)” Date: 13 May 2021 at 15:08
Subject: Reference: 9409

Dear Ms Bevis

Please accept my sincere apologies for the length of time it has taken for me to get back to you.

Having reviewed your outstanding concerns with the original response sent to you by Mr BM, it has been concluded that we will be unable to provide any further investigation. 

This is due to having exhausted the information available to us which were used as evidence to provide you with our initial response. Another response from us would be repeating what has already been detailed in our last letter.

Once again I am sorry that you had cause to raise concerns about the care and treatment provided to you by the Trust and I appreciate that this is not the desired outcome.

As we are unable to offer any further response on your concerns around your outcome letter it is well within your right to approach the Parliamentary Health Service Ombudsman to take this further. They can be contacted via email at: phso.enquiries@ombudsman.org.uk and telephone on: 0345 015 4033 or by post, The Parliamentary and Health Service Ombudsman, Millbank Tower, Millbank, London SW1P 4QP. 

Thank you for your patience in this matter.

SA

Patient Experience Manager

T: 020 8702 4700

Barnet, Enfield and Haringey Mental Health NHS Trust, Ivy House, Chase Farm Hospital, EN2 8JL

Please note my working hours and days are 8am-6pm, Monday- Thursday

Barnet, Enfield and Haringey See the source image

Mental Health NHS Trust

A University Teaching Trust

Barnet Enfield and Haringey Mental Health Trust

P2 (Old Audiology)

Hospital

St Ann’s Road

London, N15 3TH

Tel:  020 8702 4700

Email beh tr.patient.experience@nhs.net

Our Ref: 9409

2048 Private & Confidential                        

Ms Susan Bevis

P2 (Old Audiology)

Sent via email to:

susanb25

28th April 2021

Dear Ms Bevis

Re: Local Resolution Meeting via Microsoft  Teams on 22nd March 2021.

It was good to meet with you and GH along with Mr SA, Patient Experience Manager to discuss your concerns. I am sorry that you have experienced a variety of difficulties regarding the service provided to your daughter by Barnet Enfield and Haringey (BEH) Mental Health Trust and for the delay in providing this letter.     Our experience has been appalling and upsetting to the point we are looking to move to another area.  We have been advised that no way would we be treated in this most ruthless manner in other locations by other professionals which is reassuring.

As mentioned at the meeting, I advised that I will be contacting your daughter’s medical team in order to respond to the concerns you have regarding her care and treatment and I am now able to respond below.  You have completely failed to respond satisfactorily to my complaint.  We are deeply concerned about the wellbeing, physical health and safety of my daughter which we feel is being neglected.  There seems to be lack of communication, lack of insight and understanding towards my daughter who is being treated as a MH patient and denied assessments.  There is discrimination and dismissal of what she feels is her condition which is confirmed throughout the files going back to the very beginning by lots of other doctors.

Autism Assessment

I have been advised by the medical team that they have considered Autism assessment but felt your daughter’s current treatment is appropriate.   I will be passing your comments on to Mencap and National Autistic Society as well as the British Institute of Human Rights.   My daughter’s treatment is far from appropriate.   I note you keep referring to “the medical team” when it is you have responsibility as Head of Nursing.

They reported that your daughter is doing really well and as a result a rehabilitation placement has been identified for her and she has been accepted.    I have not seen my daughter every single day but have received many distressing calls from her as she is trapped by your hospital because staff persist in writing report after report containing error and untruthful statements.  As Elizabeth has sensory issues she finds the noise on Suffolk ward unbearable.  She states she does not feel well physically and wants to come home and go back to her flat.   I requested a Level 3 OT sensory assessment to be carried out some time ago.  She sees her “care” on Suffolk ward as punishment.  Punishment for an incident where she called at her GP Surgery wanting an MRI scan which was refused and it is wrongly recorded she caused a lot of damage because when I called at the GP surgery to offer to pay for such damage I was told there was none by the manager so why are lies written in the medical files.   Why hasn’t the Level 3 OT assessment been done –  This shows you are not meeting my daughter’s needs.

I understand that she has not been transferred to the placement centre as you had insisted on a Care Treatment Review CVTR before the transfer takes place.  I Am also aware that there has been postponement of the CTR on three different occasions as you were unable to attend for various reasons?????   Please note that your daughter’s new team at the rehabilitation placement will also be able to consider an autism assessment if they feel it is needed.   Please kindly note that my daughter does not wish to go and that is the point of the CTR.

The environment of the acute ward/PICUS are not peaceful environment for my daughter to get well in.  She has been sent all over the place three times and this was discussed at the CTR which took place without Elizabeth and criticised highly.  What kind of treatment is this?  My daughter has been treated like dirt so have we as a family.  Please be advised the CTR was first of all refused by Commissioner then Mencap and NAS got involved.   The CTR was a shambles because it was not organised properly.  It had nothing to do with ME not being able to attend as I was available on every occasion to attend.  The reason the CTR was cancelled three times, as explained at the meeting to you and S,  was because there was no Advocate to prepare my daughter for this meeting beforehand where for once she will be heard and listened to fairly.   In fact, the Chair of the most recent CTR said that the whole thing stunk and he called a halt to the meeting and this was adjourned until 17th May.

It has already been attempted to send Elizabeth to a locked rehab by Elysium in London.  Please explain???  

It was also attempted to send my daughter away to Priory Darlington on Xmas Day as a bed had been found hadn’t it according to my solicitor?  Please see below and these referrals were made by nursing staff/night bed management for which I have their names and every detail in the files. 

St Andrews & Huntercombe – Full Cannot accommodate  
Cygnet Woking – full, Cygnet Brierly – full, Cygnet Beckton – declined Cygnet Appletree – declined    
Priory Nottingham – no seclusion Priory Darlington St Ann’s Sunflower Ward  
Southern Hill PICU – no beds Elysium Bromley Road Locked Rehab AND NOW PRIORY HEMEL HEMPSTEAD IS PLANNED

Suffolk ward is in breach of the Equality Act and Human Rights Act.  At £3000+ a week the environment is unsuitable, unbearably noisy and not providing correct therapy that my daughter needs as, according to Elysium, Elizabeth has gone into detail during her admission about the serious abuse at Moti Villa which was non consensual.  She also mentioned  the very first incident of abuse she had suffered.   Therefore, her diagnosis that Dr Bob Johnson stated along with Dr Mukherjee of Chase Farm Hospital and private MH professionals is absolutely correct re complex PTSD.

Hormonal Imbalance

Whilst I appreciate your concerns regarding Hormonal imbalance, recent blood test has not identified any hormonal imbalance.  Nonetheless the team will continue to do regular tests regarding this.

You cannot possibly appreciate.  Elizabeth appears to be going through early menopause.  She is stated  as having a hormone imbalance by Cygnet which is mentioned in Cygnet’s most recent files.  At a previous Tribunal it was suggested a hormone clinic referral.  Please therefore make this referral to a hormone clinic.    You are dismissing the fact I have Endocrinology Reports stating PCOS and insulin resistance.  E;lizabeth scored Mews Score 2 and has excessive saliva and is reported as being high risk of mortality and choking.  I want confirmation that in your records do not state DNR.  Please confirm.  I am so concerned at your dismissiveness of my daughter’s physical health that I am referring matters to external sources as I feel my daughter’s physical health is being severely neglected and her life is at risk.

MRI Scan

I have been informed that your daughter had an MRI in the past and nothing was identified as being a problem. I have again asked for this to be investigated and the medical team do not feel she currently requires an MRI scan. I am sorry that this might not be your desired outcome.

In fact the MRI scan was cancelled due to my daughter being moved from Cygnet back to Suffolk Ward.  This was scheduled for 3rd July 2020 so please therefore arrange for another MRI scan to be carried out without further delay, bearing in mind I have file records that state she has a tumour that needs regular monitoring.  

PTSD 

Upon enquiring from the medical team regarding complex PTSD I have uncovered that the team is of the opinion that your daughter does not have complex PTSD.   

Your comments show lack of insight due by not reading file records as not only is there an extensive report by Dr Bob Johnson on complex PTSD but also Clinical Psychologist Dr Mukerjee identified complex PTSD as well as LD plus private MH professionals.

Direct payments

As your daughter is being discharged to a Rehabilitation placement, direct payments for activities will not be required.

Please note:  It is not my daughter’s wish to go to a locked rehabilitation placement. It is her sister’s wedding this year for which she has been asked to be bridesmaid.  Why are you forcing her to go to another locked ward against her wishes?   How many locked wards must she be sent to when absolutely nothing provided has worked.  Such a locked ward was Cambian in Wales and Elizabeth did not benefit from this at all.    It is her wish to go back to her flat with care and support in place. In Elysium’s files it is stated that she wants to go to a care farm and to be nearer to the rest of the family.  There are plenty of witnesses and written evidence documented in recent files by Elysium.   If Elizabeth is ignored due to CMRHT providing no care in place in the community, then Chase Farm Hospital are in breach of the Human Rights Act and Equality Act.   She is unhappy at Chase Farm Hospital and wishes to be discharged back home and I have both written and verbal evidence to prove it.   Both Chase Farm Hospital and CMHRT are in breach of Art 3 and Art 8 of the HRA in respect of the most degrading treatment we have ever encountered on Xmas Day when it was planned, without any communication to move her to Priory, Darlington as a bed had been found on Xmas Eve, according to my solicitor.    Whilst I was accused of non- social distancing on Xmas Day please provide evidence by way of CCTV camera.  I would point out that certain staff have not worn masks yet this is an Amber categorised ward and therefore in breach of Government guidelines.

Side effects

I have been informed by the team that they discuss side effects weekly and that your daughter has not expressed any concerns about the side effects of the medications that she is on. The team will continue to engage with her about side effects on a weekly basis and will also continue to encourage her to discuss with them should she have any concerns arising in future.

Elizabeth is most certainly suffering side effects from the current medication and constant skin irritation.   She has excessive saliva, is documented as being at risk of choking and high risk of mortality and I have all of this evidence in writing by way of recent file reports (Mews Score 2).   As for Elizabeth’s own complaint answered on behalf of KS by J. I have sent this to the Rt Hon Feryal Clark MP who is chasing up the outcome of my complaint addressed to CEO Jinjer Kandola from one year ago and still outstanding and, unfortunately, bearing in mind the most recent files, there are even further concerns that need addressing.   

Finally, regarding the lost items on Suffolk Ward, M KSK, Ward Manager contacted your daughter on the ward and your daughter confirmed that the lost items are a pair of thermal clothing top and bottom. Ms K will have a further look into this and if not found, she will consider the options for resolution.

The lost items that went missing back in February this year amount to £35 roughly, including my brand new tuppaware Birthday cake container.   I would appreciate reimbursement in the circumstances.  Nothing has been done about it to date.

I would like to hope that moving forward, your experience from using our services will improve and again.

Whilst your services are rated good by the CQC my severe concerns for my daughter’s health and wellbeing under Chase Farm Hospital are very justified and I have acquired all of the most recent files. 

 I would like to sincerely thank you for bringing these matters to my attention. However, I have highlighted a culture of bullying and unaccountability and arrogance within Chase Farm Hospital and under Barnet Enfield and Haringey MH Trust that seems to go right up to senior level within the Trust involving the Medical Director and Chief Nurse.  You have not even mentioned the letters I showed you where I have been labelled as a vexatious complainant and this is not the first time so please explain why you have chosen to ignore one of the main points of my complaint.   

Therefore, I am not satisfied with your response one bit especially when my daughter’s life is at risk because her physical health is being neglected and ignored I am going to ensure that my complaint is looked at independently as your response is reflective of many other similar dismissive responses excusing and dismissing matters where there are grave health and safety concerns which need to be drawn to the attention of external sources, especially when my daughter’s life has/is being put at risk.  Therefore, since you are the Head of Nursing I want my daughter to have all the necessary referrals to an Endocrinologist and Neurologist without further delay and as you are the Head of Nursing, you have sole responsibility if anything happens to my daughter because you are relying solely on the advice of a medical team who are in breach of health and safety and are neglecting serious concerns regarding my daughter’s physical health and you have clearly not done your own research into such matters.

Yours sincerely

BM

Enfield Mental Health Division Head of Nursing

Amended by Susan Bevis (Mother, Nearest Relative, POA and McKenzie Friend)

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