THE BIASED COMPLAINTS SYSTEM OF THE PHSO AND LOCAL GOVERNMENT OMBUDSMEN

These 2 organisations are a waste of time complaining to because they have no powers to intervene.

At the end of the day I have taken my complaints to them on more than one occasion and one of them (I cannot remember which one) said the reason for their delay in replying is that they are inundated with complaints! – that says it all the system is NOT WORKING.

I am writing a second blog in one evening because I have just noticed a final response from the Local Government Ombudsman – a three page report that is NOT WORTH THE PAPER IT IS WRITTEN ON.  

 

The first page is full of explanations about roles and powers and how they must consider whether the Council acted reasonably and in accordance with the law.

They give a brief outline – 2 paras on background and then how they consider this complaint in just one sentence..

 

The CPA is not worth the time and effort because these meetings involving the team and patient are very distressing – often without any advocate present as there should be, a meeting will go ahead and you just have the patient and the team.    Elizabeth has said she dreads every Friday as this is the day they have regular meeting with the team and I cannot get along to them for the most part as I work full time but even when I have attended it has been a waste of time as the doctor does not listen.  It is cruel to put a patient into such a position of having to face sometimes 8 or 9 people as there was when I attended on one occasion.    This is not a fair system at all and someone weak and vulnerable, already chemically brainwashed with mind altering drugs is weakened into submission by a team that fire questions and feel they have no choice but to go along with something against their wishes.  This is what Elizabeth has told me and they all reckon she has mental capacity then why on earth would the doctor in the previous team not sign a form stating that she had mental capacity as that is what they are saying.   That means if she hurt someone or did something bad she could end up in court and not have the team’s backing – they will back her when it suits.  It is wrong that people on these prescribed drugs that cause psychosis are put in a prison as now I understand having read the book of Dr Ann Blake Tracy jsut how these drugs affect the serotonin levels and I can associate with that as I have witnessed at first hand the change in behaviour since being on these awful chemicals that should be banned.

 

Anyway the Local Government Ombudsman go on to list how the Council has responded but I am not satisfied with the Council’s response at all – they appointed someone from a disability group to ascertain what she wanted over a period of months.   I then booked a leading hynotherapist which by the way is on offer under the NHS in some areas.   This wonderful care actually worked and would surely be cheaper than the drugs.  I could not believe the transformation in Elizabeth and you could talk normally to her.   I have never seen her look so content and in her own words “it was like floating on air, Mum”.    Well I am in favour of anything that benefits my daughter having seen her in such a distressed state of mind.  This caused uproar in the team when I booked this appointment but I thought enough time had been wasted and I wanted the Council to get on and provide things not years down the line but immediately.  They were paying to employ someone for this purpose and it cost me hundreds of pounds but I could have got the answer in just one hour.  This treatment would have been more cost effective and then this guy from the Disability group could have been involved with my daughter as a mentor helping her to a little voluntary job or do something positive.

 

They like to play on the fact I could not get time off work on one occasion and didnot meet with the team.  The council’s decision was that the care was not lacking but what do you all think –  if someone is admitted 8 times in a short space of time into hospital would you think that the care is satisfactory and that person had been placed correctly then why on earth was she ignored when she was desperate to get out of that home where she was very unhappy and something happened to her.  I also got banned from visiting which caused more distress to my daughter and she had to come down in her night clothes and sit in a freezing care and this was around the time I appointed in desperation an Orthomolecular Psychiatrist and I have never seen my daughter look so happy when I appointed the new specialist and took her to the Bio Lab –  this of course is NOT AVAILABLE ON THE NHS AND THIS IS DISGUSTING AS THE NHS CARE SHOULD NOT BE ALL ABOUT DRUG PUSHING AGAINST A PATIENT’S WISHES AND THERE ARE BETTER THINGS ON OFFER LIKE I DISCOVERED.

 

IN FACT THE REPORT MISSES OUT HUGE CHUNKS OF MY COMPLAINT BECAUSE THEY HAVE NO ANSWERS TO IT.    WHAT THEY DO IS DRAG THINGS OUT, DO NOT LISTEN TO THE FAMILIES AND DO NOT PUT IN PLACE THE FUNDING FOR IDEAS ETC ALL THEY DO IS DISCUSS THEM – WHAT A WASTE OF TIME AND NOW THEY ARE HAVING TO PAY DEARLY AS THE PLACEMENT HAS BEEN WRONG AND IT IS COSTING A LOT OF MONEY FOR AN EMPTY FLAT SHE WILL NOT BE COMING BACK TO.   AT LEAST THE ROYAL BETHLEM DO NOT IGNORE HER COMMENTS LIKE THEY DO AT LOCAL LEVEL.  8 TIMES ADMISSION MUST TELL YOU SOMETHING IS WRONG WITH THE PLACEMENT.   8 TIMES OR MORE NOT WANTING TO LEAVE THE FAMILY HOME TO GO BACK BUT IT IS TOO RISKY BECAUSE OF THE FACT THESE DRUGS MAKE SOMEONE UNSTABLE AS THEY AFFECT THE SEROTONIN LEVELS AS DR TRACY QUITE RIGHTLY SAYS.  THEY CAUSE THE PSYCHOSIS AND THAT CAN LEAD TO SOME BAD SITUATIONS AT HOME.  

THE RESULT FROM THE OMBUDSMAN WS TO SAY “i RECOGNISE THE COMPLAINANT IS CONCERNED ABOUT HER DAUGHTER.  HOWEVER I AM SATISFIED THAT WITHIN ITS LIMIT DIRECT ROLE THE COUNCIL HAS RESPONDED TO HER CONCERNS AND SOUGHT TO EXPLAIN THE POSITION TO HER.  THE COMPLAINANT HAS CONTINUING CONCERNS ARISING OUT OF HER DAUGHTER’S CURRENT SITUATION BUT THESE ARE MATTERS SHE SHOULD PURSUE WITH THE HEALTH AUTHORITIES.”    AND THIS I AM DOING AS WELL.  THEY ARE BOTH TO BLAME – BOTH SOCIAL SERVICES AND THE HEALTH SERVICE.

 

IT IS NOT A SOCIALWORKER’S JOB TO PUSH DRUGS OR TRY TO PERSUADE SOMEONE TO TAKE CLOZAPINE.   IT IS A SOCIAL WORKERS JOB TO LISTEN AND NOT PLAY DOWN RISKS LIKE THEY DO NOT EXIST BUT LISTEN OR IF NOT LISTEN LOOK AND OBSERVE THE FACTS BEFORE YOU INSTEAD OF COMING TO THE SAME CONCLUSIONS AND SITTING BACK AND DOING NOTHING.

 

SO THIS IS THE REASON THE INVESTIGATOR DECIDED TO SHUT DOWN THE CASE AND YET NOTHING HAS BEEN RESOLVED.  SO MUCH FOR THE COMPLAINTS PROCEDURES! 

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